UNTIL NEED IS MET
Special Requirements of Position:
This is responsible work dealing with the public, in relation to receiving calls for Police, Fire and EMS services. Call Takers type all information into a computer terminal and answer questions which may be asked by the caller. This position reports directly to the Supervisor of Communications or the designated shift supervisor.
Kind of Work / Essiential Functions (This is descriptive, not restrictive as to all tasks included in this position):
Operates a single or multiple position phone equipment. Needs to be capable of working on a computer terminal. Receives information over the telephone from callers needing Police, Fire or EMS services, and types this information into a computer terminal. Must be able to communicate both orally and in writing, both with co-workers and the public. Must be capable of handling calls in rapid succession. Must have good phone etiquette. Fluent bi-lingual English/Spanish, while not required may be extremely helpful for situations necessitating a translator.
Work Environment/Hours Worked:
A Call Taker is required to work in an office-type setting in a climate controlled environment. The Call Taker is a full-time or a part-time position. Full-time workdays consist of 8 ½ hour per day, including a 30-minute lunch period and two 15-minute breaks, as approved by the Director of Communications. Part-time work status will be determined based on the number of hours worked per week. The Communications Section operates a 24-hours per day and 7-days per week. Work assignments are scheduled in shifts around the clock and throughout the typical Saturday/Sunday weekend.
Must be able to communicate both orally and in writing. Must also be able to communicate successfully with the public. Must be able to give and receive information accurately via telephone.
Specialized police computer terminal , personal computer, telephone equipment, facsimile machine, copy machine and other appropriate office machines.
While performing the duties of this job, the employee is regularly required to sit, talk and/or hear and occasionally required to stand, walk, and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Must be able to operate office equipment.
Must understand and interpret written and verbal instructions from Supervisor. Must be able to work independently with minimal supervision. Must have the ability to learn various computer software programs. Must be able to perform work under time constraint set by Supervisor.
Human Relations Involvement:
Must be able to work compatibly in-group settings. Must be able to respond positively to supervision and to accept suggestions for improvement.
High school diploma or GED equivalent. Must be able type 25 WPM. Knowledge of Business English, spelling and clerical office procedures. Knowledge of computer applications, including Microsoft Word. Knowledge of office machines operations, practices and procedures. Position may require out of town travel and employee must be willing to attend. Must be able to pass in intensive police background investigation. Must be able to pass a written Call Taker Examination given at the police department. Must be able to successfully pass a psychological evaluation given by the Department psychologist.
Bi-lingual English/Spanish. Prior training/ experience operating telephones with multiple, simultaneous in-coming calls. Must have a cheerful personality and professional manner when answering calls. Requires self motivation, confidentiality, and the ability to prioritize.
$22,000- FULL TIME $9.61 PER HOUR- PART TIME
A SIGNATURE IS REQUIRED TO MAKE THE APPLICATION VALID. PLEASE COME TO PERSONNEL, 1801 WILLIAMS BLVD 2ND FLOOR, BUILDING C AFTER SUBMITTING THE APPLICATION:
IMPORTANT NOTICE. The Department is not actively seeking persons to fill this position at this time, but welcome to submit an application for future openings.